REFUND POLICY
At TIDEBOTANICAL, we are committed to ensuring that our customers are completely satisfied with our products. We understand that sometimes a product may not meet your expectations. To ensure a transparent and fair experience for all our customers, we have established the following refund policy.
Refund Eligibility Window:
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Time Frame: Our refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
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Condition of the Product: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Non-returnable items:
Certain types of items are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refund Process:
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Initiate a Return: To initiate a return, please email us at [your email address] with your proof of purchase.
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Inspection of Return: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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Approval and Processing: If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [your email address].
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [your email address] and send your item to: [your return address].
Shipping:
To return your product, you should mail your product to: [your return address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us:
For any questions or clarifications regarding the refund policy, please contact us at [your email address].
This refund policy is designed to be fair to both the customer and the business, ensuring that TIDEBOTANICAL continues to provide high-quality products while maintaining excellent customer service.