Privacy policy

Last updated: September 10, 2025

Tidebotanical (“we,” “our,” or “us”) operates this store and website https://tidebotanical.com, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Tidebotanical is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories depending on how you interact with the Services:

• Contact details: Name, billing/shipping address, phone number, email.
  

• Financial information: Credit/debit card details, payment method, and transaction history.
  

• Account information: Username, password, settings, and preferences.
  

• Transaction information: Items you view, add to your cart, wishlist, or purchase.
  

• Communications: Information you provide in customer support inquiries.
  

• Device & usage information: IP address, browser, device details, and interaction with our website.
  
  

Sources of Personal Information

We collect personal information:

• Directly from you (e.g., when you create an account or place an order).
  

• Automatically via cookies and similar technologies.
  

• From service providers (e.g., Shopify, payment processors, shipping providers).

• From partners or third parties when applicable.
  
  

How We Use Your Personal Information

We use your personal information to:

• Provide and improve our Services: Process payments, fulfill orders, ship products, handle returns/exchanges, and customize your shopping experience.
  

• Marketing and promotions: Send you updates, offers, and promotions via email, SMS, or other methods (with opt-out options).
  

• Fraud prevention & security: Authenticate accounts, detect fraudulent or illegal activity, and maintain safe transactions.
  

• Customer support: Respond to inquiries, requests, and feedback.
  

• Legal compliance: Meet legal and regulatory obligations.
  

How We Share Your Information

We may share your personal information with:

• Shopify and service providers (payment processors, shipping carriers, IT support, etc.).
  

• Marketing partners for promotional purposes, subject to applicable laws and opt-out options.
  

• Affiliates or business partners within our group.
  

• Legal authorities where required by law.
  

• In case of a business transaction (merger, acquisition, sale, etc.).
  
  

For more on how Shopify processes data, see the Shopify Privacy Policy.

Third-Party Links

Our Services may link to third-party sites. We are not responsible for their content, privacy, or security practices. Please review their policies before providing personal information.

Children’s Privacy

Tidebotanical does not knowingly collect data from children under the age of majority. If you believe your child has submitted personal information, please contact us for removal.

Security and Retention

We take reasonable measures to protect your personal information but cannot guarantee 100% security. Data is retained only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
  

• Request a copy of your data (portability).
  

• Opt out of marketing communications.
  

• Restrict or object to data processing.
  

• Withdraw consent where applicable.
  
  

You can exercise these rights by contacting us directly or by visiting Shopify’s Privacy Portal.

International Transfers

We may transfer and store your personal data outside your country of residence. We rely on standard contractual clauses and other safeguards where required.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted at https://tidebotanical.com with the updated “Last updated” date.

Contact Us

Phone: 1-408-805-4035

 Email: info@tidebotanical.com

 Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (PST)

Response Time: We aim to respond within 1 business day.