Terms of service

 

Last updated: September 10, 2025

OVERVIEW

Welcome to Tidebotanical! The terms “we,” “us,” and “our” refer to Tidebotanical. Tidebotanical operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Tidebotanical is powered by Shopify, which enables us to provide these Services to you.

The terms and conditions below, together with any referenced policies (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using our Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and include sections such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

 

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services—including browsing our online store or purchasing products—you may be asked to provide certain information, such as your email address, billing details, payment method, and shipping address. You represent and warrant that all information you provide is true, current, and complete and that you have all rights necessary to provide it.

You are solely responsible for maintaining the confidentiality of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to another person.

 

SECTION 2 – OUR PRODUCTS

We make every effort to accurately represent our products in our online store. However, please note that product colors and appearances may vary depending on your device and display settings.

We do not guarantee that the quality or appearance of any product purchased will meet your expectations or perfectly match its depiction online.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities offered at our discretion.

 

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Tidebotanical reserves the right to accept or decline your order for any reason. An order is considered accepted only after Tidebotanical confirms acceptance and processes your payment.

Please carefully review your order before submitting, as cancellations may not always be possible after confirmation. If we are unable to accept, modify, or must cancel an order, we will attempt to notify you using the email, billing address, or phone number you provided.

Purchases are subject to our Refund Policy. You also represent and warrant that purchases are for personal or household use only—not for resale or export.

 

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions may change without notice. The price charged for a product will be the price in effect at the time of purchase, listed in your order confirmation. Unless otherwise stated, prices exclude taxes, shipping, handling, customs, or import charges.

Online prices may differ from prices offered in physical or third-party stores. Promotions may be governed by separate terms, which will prevail in case of conflict with these Terms.

You agree to provide accurate and current billing and payment information, including credit card details and expiration dates, to complete your purchases. You represent and warrant that:

1. The payment information you provide is correct and complete.
   

2. You are authorized to use the payment method.
   

3. Your charges will be honored by your provider.
   

4. You will pay all posted prices, including applicable taxes and fees.
   
   

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed. Tidebotanical is not responsible for delays caused by carriers, customs, or events beyond our control. Title and risk of loss transfer to you once products are handed over to the carrier.

 

SECTION 6 – INTELLECTUAL PROPERTY

All trademarks, brands, text, images, videos, designs, and other materials on the Services are the property of Tidebotanical, our affiliates, or licensors and are protected by intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only. Reproduction, distribution, modification, or unauthorized use of our content is prohibited without prior written consent.

Tidebotanical’s names, logos, product names, and slogans are trademarks of Tidebotanical. Shopify’s trademarks remain the property of Shopify. Other trademarks belong to their respective owners.

 

SECTION 7 – OPTIONAL TOOLS

We may provide access to tools offered by third parties. These are provided “as is” and “as available” without warranties. Use of such tools is entirely at your own risk, and you should review the terms provided by the third-party provider.

Future new features or services offered through our site will also be subject to these Terms.

 

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links or embedded content from third parties. Tidebotanical is not responsible for the accuracy, legality, or content of such third-party websites. Accessing them is at your own risk, and their policies govern your use of their services.

 

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Tidebotanical uses Shopify to power our store. However, all sales and purchases are directly between you and Tidebotanical. Shopify is not responsible for any products, damages, or issues arising from your transactions with us.

 

SECTION 10 – PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy. Because our Services are hosted by Shopify, certain data may also be processed under Shopify’s Privacy Policy.

By using our Services, you agree to the collection, processing, and sharing of your information in accordance with these policies.

 

SECTION 11 – FEEDBACK

Any feedback, ideas, reviews, or suggestions you provide may be used by Tidebotanical without obligation to compensate you. You grant us a perpetual, royalty-free license to use, modify, and share your feedback.

You represent and warrant that your feedback does not infringe third-party rights or contain unlawful, abusive, or harmful content.

 

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our Services may contain errors or omissions in product descriptions, pricing, availability, or promotions. We reserve the right to correct such errors, update information, or cancel orders at any time without notice.

 

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful, abusive, or harmful purposes, including transmitting viruses, infringing intellectual property, sending spam, or attempting to bypass security features.

We reserve the right to suspend or terminate accounts that violate these Terms.

 

SECTION 14 – TERMINATION

Tidebotanical may terminate your access to the Services at any time without notice. Certain sections, including Intellectual Property, Feedback, Indemnification, and Governing Law, will continue to apply after termination.

 

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Tidebotanical, Shopify, and their affiliates, officers, employees, and service providers from claims or damages arising from your use of the Services or violation of these Terms.

 

SECTION 16 – SEVERABILITY

If any part of these Terms is found unenforceable, the remainder will still apply.

 

SECTION 17 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any right under these Terms is not a waiver. These Terms, together with posted policies, are the complete agreement between you and Tidebotanical.

 

SECTION 18 – ASSIGNMENT

You may not assign your rights under these Terms without written consent. Tidebotanical may assign its rights without notice.

 

SECTION 19 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the jurisdiction where Tidebotanical is headquartered. You agree to submit to the jurisdiction of such courts.

 

SECTION 20 – HEADINGS

Section titles are for convenience only and do not affect interpretation.

 

SECTION 21 – CHANGES TO TERMS OF SERVICE

You can review the latest version of the Terms of Service on this page at any time. Tidebotanical reserves the right to update or change these Terms. Material changes will be communicated as required by law.

Your continued use of the Services after updates constitutes acceptance of the revised Terms.

SECTION 21 – CONTACT INFORMATION

Contact Us

Phone: 1-408-805-4035

 Email: info@tidebotanical.com

 Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (PST)

Response Time: We aim to respond within 1 business day.