Refund policy

At Tidebotanical, we stand behind the quality of our products and want you to shop with confidence. If for any reason your order does not meet expectations, please review the guidelines below.

Return Eligibility

• Time Frame: You have 14 days from the date of delivery to request a return or exchange.
  

• Condition: Items must be unused, unopened, and in their original packaging, in the same condition you received them.
  

• Proof of Purchase: A receipt or order confirmation is required.
  

• Please do not send products directly to the manufacturer.
  
  

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Perishable goods (including food-grade sea moss products)
  

• Intimate or sanitary items
  

• Hazardous materials
  

• Flammable liquids or gases
  

How to Start a Return

1. Email us at info@tidebotanical.com with your order number, proof of purchase, and photos (if applicable).
   

2. If your return is approved, we will provide detailed instructions and the return address.
   

3. Items sent back without prior approval will not be accepted.
   
   

Refund Process

• Inspection: Once we receive your return, it will be inspected.
  

• Approval: If approved, your refund will be issued to your original payment method within 5–10 business days.
  

• Rejection: If not approved, we will notify you with an explanation.
  
  

Late or Missing Refunds

If you haven’t received your refund:

1. Recheck your bank account or card statement.
   

2. Contact your card provider or bank—processing times vary.
   

3. If you’ve done this and still don’t see your refund, email us at info@tidebotanical.com.
   
   

Exchanges

We only replace items if they are defective or damaged.
To request an exchange for the same product, email us at info@tidebotanical.com.

Wrong or Defective Product

If you receive the wrong or defective item, please contact us within 7 days of delivery with photos. We will provide a prepaid return label, and once your return is in transit, we’ll ship the correct or replacement product at no cost.

Cancellations

We process orders quickly, so if you need to cancel, contact us immediately at info@tidebotanical.com.

• We cannot guarantee cancellations once an order has been processed or shipped.
  

• If the order has already shipped, you may return it after delivery following the return process above.
  
  

Return Shipping

• Customers are responsible for return shipping costs (unless the product is defective or incorrect).
  

• Shipping fees are non-refundable.
  

• If approved, the cost of return shipping may be deducted from your refund.
  
  

Contact Information

For any questions about returns, exchanges, or refunds, please contact us:

Phone: 1-408-805-4035

Email: info@tidebotanical.com

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (PST)

Response Time: We aim to respond within 1 business day.