Shipping policy

Shipping Days

• We ship Monday through Thursday (excluding holidays).
  

• Orders placed after Thursday will be processed the following Monday.
  
  

U.S. Shipping Rates

• Standard Shipping: $9.99
  

• FREE Shipping on all orders over $100 within the mainland/continental U.S.
  
  

Order Processing Time

• Current processing time: up to 14 business days (excluding Fridays, weekends, and public holidays).
  

• Fruit-flavored Sea Moss gels require processing time + 2-day UPS shipping due to freshness.
  
  

Standard Time in Transit

• Sea Moss Gel (Fruit Flavors): 14 days processing + 2-day UPS shipping.
  

• Capsules & Raw Sea Moss: 14 days processing + USPS standard shipping.
  

Tracking & Confirmation

• Once your order ships, you will receive a shipping confirmation email with a tracking number.
  

• Please allow 24–48 hours for tracking details to update in the courier’s system.
  
  

Incorrect Addresses

Please double-check your shipping details at checkout. Tidebotanical is not responsible for delays or lost shipments due to incorrect addresses provided.

Returns

We want you to love your order. If not, we accept returns under the following conditions:

• You have 30 days from the date of delivery to request a return.
  

• Items must be:
  

• Unopened, unused, and in the same condition as received
  In original packaging
  

• Accompanied by proof of purchase
  

• Perishable or opened items (such as sea moss gels) cannot be returned for health and safety reasons.
  

• To request a return, email info@tidebotanical.com. If approved, you will receive a prepaid return label and instructions.
  

• Items sent back without approval will not be accepted.
  
  

Wrong or Defective Items

If you receive the wrong or a defective product:

1. Contact us at info@tidebotanical.com with photos.
   

2. Once approved, we’ll issue a prepaid return label.
   

3. As soon as tracking is active, a replacement will be shipped free of charge.
   
   

Exchanges

• Exchanges are only offered for items that are defective, damaged, or incorrect.
  

• If approved, we’ll process a free exchange for the same product. Contact info@tidebotanical.com.
  
  

Order Cancellations

• Orders are often processed quickly. If you wish to cancel, email info@tidebotanical.com immediately.
  

• Cancellations are not guaranteed once an order has been processed or shipped.
  
  

Refunds

• Once your return is received and inspected, we’ll notify you by email.
  

• Approved refunds will be credited back to your original payment method within 5–10 business days.
  

• Shipping fees (if any) are non-refundable.
  
  

Late or Missing Refunds

If your refund has not arrived:

1. Check your bank account.
   

2. Contact your credit card company or bank (processing delays may apply).
   

3. If you still have not received it, email info@tidebotanical.com.
   
   

Non-Refundable Items

• Sale items are final and cannot be refunded.
  

• Opened, used, or perishable products (such as sea moss gels) are non-refundable.
  

• Gift items are not eligible for refunds.
  
  

Contact Us

For all shipping, return, or refund inquiries:

Phone: 1-408-805-4035

 Email: info@tidebotanical.com

 Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (PST)

Response Time: We aim to respond within 1 business day.